As a first-time customer, you are eligible for a size exchange or store credit for one item from your first order if it does not meet your expectations.

For sizing issues, we will exchange the garment for the required size where stock is available. If the requested size is unavailable, a store credit will be issued instead.

Please note:

• The 30-Day Risk-Free Trial applies to first orders only.
• Courier and shipping fees are not included.
• Only one worn garment per customer is eligible under this policy.
• For hygiene reasons, products removed from their sealed Modibodi product packaging are considered opened.
• No further store credits, exchanges or refunds can be provided for additional garments removed from their sealed Modibodi product packaging under the 30-Day Risk-Free Trial.
• For any future purchases after your first order, the Risk-Free Trial no longer applies. However, unopened items (items not removed from the sealed Modibodi product packaging) may still be returned for store credit or exchanged for another product in accordance with our Change of Mind Returns Policy.

The 30-Day Risk-Free Trial allows first-time customers to assess ONE garment for fit, comfort and performance. If additional garments from the same order have been removed from their sealed Modibodi product packaging, they are not eligible for exchange, store credit or refund under the 30-Day Risk-Free Trial unless they qualify under our Faulty Items Policy.

The following items are excluded from the 30-Day Risk-Free Trial:

• Swimwear
• Mystery Packs
• Products marked "Final Sale"

If you purchase a bundle pack as a first-time customer, only one used product from the bundle is eligible for a store credit or size exchange. All other items must comply with our Change of Mind Returns Policy or Faulty Items Policy to qualify for return.

How to Request a Return

To request a return under the 30-Day Risk-Free Trial, please email info@modibodimena.com with:

• Your order number
• The product name
• The reason for your request

Each request is reviewed individually and we may contact you if additional information is required.

UAE Returns

Returned items must be sent back to our Dubai warehouse for inspection prior to processing any store credit or exchange.

Customers within the UAE may arrange their own tracked return courier or request collection through our courier partner for AED 22.

Once the returned item has been received and inspected by our Dubai warehouse, your exchange or store credit will be processed within 3 business days.

For exchanges within the UAE, replacement items will be couriered once the exchange process has been approved.

International Returns

For orders outside the UAE, customers are responsible for arranging return shipping back to our Dubai warehouse.

We strongly recommend using a tracked courier service, as Modibodi MENA cannot be held responsible for lost or missing parcels.

Store Credit

• Store credits are valid for 3 months from the date of issue.
• Store credits can only be used online at www.modibodimena.com.
• Store credits cannot be redeemed for cash.
• Store credits are non-transferable.
• Orders purchased using store credit will only be refunded as store credit where applicable.
• Store credits are linked to the customer account used to place the original order.

Modibodi MENA reserves the right to refuse returns where we reasonably believe the policy is being misused.