How the 30-Day Risk-Free Trial Works

As a first-time customer, you are eligible for a size exchange or store credit for one item from your first order if it does not meet your expectations.

The Risk-Free Trial applies to one worn item only per customer.

For sizing issues, we will exchange the garment for the required size where stock is available. If the requested size is unavailable, a store credit will be issued instead.

Please note:

• The Risk-Free Trial applies to first orders only
• Courier and shipping fees are not included
• Additional worn garments are not eligible for return, exchange or store credit

The following items are excluded from the 30-Day Risk-Free Trial:

• Swimwear
• Mystery Packs
• Products marked “Final Sale”

If you purchase a bundle pack as a first-time customer, only one used item from the bundle is eligible under the Risk-Free Trial.

How to Request a Return

To request a return under the 30-Day Risk-Free Trial, please email info@modibodimena.com with:

• Your order number
• The product name
• The reason for your request

Each request is reviewed individually, and we may contact you if additional information is required.

UAE Returns

Customers within the UAE may arrange their own tracked return courier or request collection through our courier partner for AED 22.

Once the returned item has been received and inspected by our Dubai warehouse, your exchange or store credit will be processed within 3 business days.

International Returns

For orders outside the UAE, customers are responsible for arranging return shipping back to our Dubai warehouse.

We strongly recommend using a tracked courier service, as Modibodi MENA cannot be held responsible for lost or missing parcels.

 

Store Credit

• Store credits are valid for 12 months from the date of issue
• Store credits can only be used online at www.modibodimena.com
• Store credits cannot be redeemed for cash
• Store credits are non-transferable
• Orders purchased using store credit will only be refunded as store credit where applicable
• Store credits are linked to the customer account used to place the original order

 

Modibodi MENA reserves the right to refuse returns where we reasonably believe the policy is being misused.