30 Days Risk-Free Trial

30-Day Risk-Free Trial – first-time customers only

As a first-time customer, you are eligible for a store credit for one item from your original order if it does not live up to your expectations. For sizing issues, we will exchange for the required size. Please note, our risk-free trial applies only to your first order, and does not include courier fees. For any purchases after that, while the risk free trial does not apply, you can still return unopened extra pairs for store credit or exchange them for a different product.

To take advantage of the 30 days risk free trial offer, simply email us with your order number, the name of the product you're claiming and the reason for your claim. Each request is carefully reviewed, and we’ll reach out via email if we need any clarification.

Please note that no further refunds, credits, or exchanges can be given for any additional worn undergarments. Additionally, the following items are excluded from the 30 Day Risk-Free Trial:

• Swimwear
  
• Mystery Packs
• Products marked "Final Sale"

If you purchase a bundle pack as a first-time customer, only 1 used product is eligible for a refund. All other items must comply with our change of mind or faulty/not fit for purpose returns policy to be eligible for a return. 

We want you to have the best possible experience with our products, and we're confident that our 30 Day Risk-Free Trial will help you find the perfect fit for your needs. 

Please email  info@modibodimena.com with the details of your product return. 

If choosing a refund or credit note, customers in the UAE will need to arrange for the return of the item/s to our Dubai warehouse. Once the garments are received back at our warehouse, we will process the refund/credit note (excluding the original delivery charges) within 3 business days. 

For exchanges in the UAE, we will courier the replacement item/s to you at a cost of 22 AED. Our courier will pick up the item for exchange at the time of the delivery of the replacement item.

For all sales outside of the UAE, it is the responsibility of the purchaser to arrange return of the item/s back to our warehouse in Dubai for any exchange or returns. We suggest sending your return/s with tracking so that you know when your parcel has arrived to us.

Store Credit

Credit notes are valid for 12 months and can be used online at www.modibodimena.com  Store credit cannot be redeemed for cash. Store credit cannot be transferred. Any orders placed in store credit will only be refunded as store credit if necessary. Store credits are applied to the account registered with Modibodi and used to place your order.