Modibodi Returns Policy

Please carefully read this Returns Policy before making a purchase from our website. By placing an order, you agree to the terms outlined below.

This policy is provided in addition to your rights under applicable Consumer Law.

To maximise the lifespan and performance of your garments, you must follow all wash and care instructions provided with the products.

 

FIRST TIME CUSTOMER - 30 DAY RISK-FREE TRIAL 
 As a first-time customer, you are eligible for a store credit or size exchange for one item from your original order if it does not meet your expectations.

For sizing issues, we will exchange the garment for the required size where stock is available. If the requested size is unavailable, a store credit will be issued instead.

Please note:

• The 30-Day Risk-Free Trial applies to first orders only
• Courier and shipping fees are not included
• Only one worn garment per customer is eligible under this policy
• No further store credits, exchanges or refunds can be provided for additional worn garments

For any future purchases after your first order, the Risk-Free Trial no longer applies. However, unopened items may still be returned for store credit or exchanged for another product in accordance with our Change of Mind Returns Policy.

To request a return under the 30-Day Risk-Free Trial, please email info@modibodimena.com with:

• Your order number
• The product name
• The reason for your request

Each request is reviewed individually, and we may contact you if additional information is required.

The following items are excluded from the 30-Day Risk-Free Trial:

• Swimwear
• Mystery Packs
• Products marked “Final Sale”

If you purchase a bundle pack as a first-time customer, only one used product is eligible for a store credit or size exchange. All other items must comply with our Change of Mind Returns Policy or Faulty Items Policy to qualify for return.

For UAE customers, returned items must be sent back to our Dubai warehouse for inspection prior to processing any store credit or exchange.

UAE customers may arrange their own tracked courier service or request collection through our courier partner for AED 22.

Once the returned items are received and inspected, store credits or exchanges will be processed within 3 business days.

For exchanges within the UAE, replacement items will be couriered once the exchange process has been approved.

For all sales outside the UAE, customers are responsible for arranging return shipping back to our Dubai warehouse for any returns or exchanges.

We strongly recommend using a tracked courier service, as Modibodi MENA cannot be held responsible for lost or missing parcels.

Modibodi MENA reserves the right to refuse returns where we reasonably believe the policy is being misused.

 

CHANGE OF MIND RETURNS 

We offer product exchanges or store credit should you change your mind regarding your purchase.

To qualify for a Change of Mind return:

• Products must be returned within 30 days of receiving your order
• Products must be unopened and in their original condition
• Customers are responsible for the cost of returning eligible items to our warehouse

Change of Mind returns must be requested by emailing info@modibodimena.com.

UAE customers may arrange their own tracked courier service or request collection through our courier partner for AED 22.

Store credits or exchanges will be processed within 3 business days of receipt and inspection of returned items.

We strongly recommend using a tracked courier service, as Modibodi MENA cannot be held responsible for lost or missing parcels.

 

SALE, CLEARANCE and FINAL SALE ITEMS 

Sale, clearance and selected promotional items are not eligible for change-of-mind returns, exchanges or store credit unless deemed faulty, not fit for purpose, or not as described under applicable Consumer Law.

Products marked “Final Sale” are not eligible for return or exchange for change-of-mind reasons.

 

FAULTY ITEMS

A refund, replacement or store credit may be offered for products deemed faulty, not fit for purpose, or not matching their description.

Please contact our Customer Experience team at info@modibodimena.com so we can assess and resolve the issue for you.

Please provide the following information:

• Your order number
• The name of the affected item(s)
• The batch number of each item (located on the garment care label)
• A photo clearly showing the fault, or a description of how the product is faulty, not fit for purpose, or does not match the description

If reporting multiple faulty items, please include all affected items and faults in one photo where possible.

Returned garments must be washed before being returned to our warehouse.

Our Customer Experience team may request that products be returned for inspection. We strongly recommend using a tracked courier service, as Modibodi MENA cannot be held responsible for lost or missing parcels.

Where a product is confirmed to be faulty, not fit for purpose, or not as described, Modibodi MENA will cover reasonable shipping costs associated with the replacement.

All faulty item claims must be submitted via info@modibodimena.com.